Be part of the team that’s powering the world’s opinions.

Why CivicScience?

Be part of a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members.

CivicScience is a privacy-centric consumer analytics and advertising platform that translates real-time consumer insights into market-changing business intelligence and high-performing ad strategies. In simple terms, we power the world’s opinions and quickly deliver that data to the decision-makers who care. But how?

We poll millions of (unpaid) Americans each week with questions related to thousands of topics, enabling people from all walks of life to be heard and informed (check out our polls here). We then use our powerful technology – the InsightStore™ – to analyze those opinions, discover market and cultural trends before they grow to accurately predict future consumer behavior, and develop high-performing ad strategies. It’s consumer intelligence like you’ve never seen before – which is why thousands of advertisers, marketers, and media brands across all verticals trust us to answer their most pressing questions.

Total Rewards

At CivicScience, we offer a blend of competitive compensation, equity opportunities, and robust benefits for our fully remote workforce. There are opportunities for professional development, and we travel a few times a year for company meetings and social gatherings.

Competitive Compensation

full-time, salaried positions and part-time, flexible opportunities with competitive compensation

100% Employer-Paid Benefits

medical, dental, vision, and life insurance with premiums fully paid by the company

Flexible PTO

freedom and flexibility to use paid-time off for vacation, holidays, health and wellness

Equity & Ownership

meaningful stock options + 401(k) along with support to plan your financial future

Additional Coverage

short- and long-term disability coverage with premiums fully paid by the company

Parental Leave

up to 6 weeks of additional leave for birthing, adoptive, & foster parents to welcome a new child

Charitable Donations

matching donations for employee-supported, non-profit, 501(c)3 charities

Employee Assistance Programs

support for you, your family, and household members with a variety of life needs

Remote Workforce

remote employees in 15 states throughout the US + available office space in Pittsburgh, PA

Our Principles

CivicScientists have different backgrounds, lived experiences, personalities, and interests. Yet we all value these nine leadership principles in our business:

Do the Right Thing

CivicScientists tell the truth, help others, and prioritize virtue over convenience or profit.

Speak Courageously

CivicScientists are candid, constructive, and respectful communicators. We welcome conflict, assume positive intent, and celebrate achievement.

Love Problems

CivicScientists adapt to disruption and evolving stakeholder needs with agility and poise. We build solutions only when a need is clearly defined.

Be an Owner

CivicScientists are accountable for our decisions, commitments, and deadlines. We are one team and treat the company as our own, because it is.

Act Boldly

CivicScientists are hyper-growth oriented, but prudent. We fail fast, strive for efficiency, and move decisively when opportunities arise.

Study Everything, Constantly

CivicScientists ask perpetual questions, reject truisms, and trust data over anecdote or intuition.

Embrace Differences & Inclusion

CivicScientists believe diversity of thought, background, and talent makes us stronger. We are humble, collaborative, and empathetic in our disagreements.

Create Exponential Value

CivicScientists obsess about the quantifiable results we produce for our customers, shareholders, and society.

Look Forward

CivicScientists are ambitious in our work and individual development. We innovate, move beyond mistakes, relentlessly learn, & grow.

Our CivicScientists

We are a fully remote organization of researchers, data scientists, communications professionals, and advertising gurus. We are published authors, photographers, triathletes, and world travelers. We are moms, dads, aunts, uncles, and grandparents. We are volunteers in our communities and champions for work/life balance.

Our Hiring Process

Typically, individuals will participate in the interview process as outlined below. However, there may be slight nuances given the role and/or department involved in the hiring process. Please keep in mind that a decision on an individual’s candidacy can made at any stage during this process:

Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great opportunity to ask any initial questions you have about the company, benefits, life at CivicScience, and the qualities needed to succeed here.
We’ll connect you with your potential manager, who will conduct a full interview. You’ll have a chance to highlight your knowledge, skills, and experience while learning more about CivicScience and the particular role that interests you.
You may be asked to perform an interview exercise where you can highlight your capabilities. Next, or in parallel, you’ll interview with potential team members.
Our recruiting team will connect with your references to learn more about the impact you can make and the potential you can bring to CivicScience.

We aim to provide an inclusive and equitable experience for everyone interested in working at CivicScience. Our recruiters will keep you informed every step of the way. Have questions? Let your recruiter know. Want to share your experience? Reach out to [email protected]. We value your input and are always working to improve through constructive feedback.

Enterprise Support Engineer

Pittsburgh, PA

Full Time

Engineering

Mid Level

Responsibilities Include:

Comprehensive issue documentation
Complex technical problem mitigation
SLA Adherence
Root Cause Analysis
Escalation as necessary
Issue management through final resolution

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

Previous experience in a technical support environment
Ability to react quickly and effectively in a high pressure, time-sensitive environment
Successful completion of new and ongoing training for necessary products and services
Successful working remotely (telecommuting) with limited supervision
Excellent customer service and communications skills with attention to detail
Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
Linux Server Administration (CentOS)
Database Operations (PostgreSQL)
Windows Server Administration (Windows Server 2008/2012)
Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

Database Support – PostgreSQL/MYSQL, Structured Query Languages
Telephony configuration and troubleshooting experience, including vendor management
Basic scripting knowledge (Awk, Bash, Perl, or similar)
Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
Ability to travel up to 20% per year

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