Why CivicScience?

Be part of a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members.

CivicScience is a privacy-centric consumer analytics and advertising platform that translates real-time consumer insights into market-changing business intelligence and high-performing ad strategies. In simple terms, we power the world’s opinions and quickly deliver that data to the decision-makers who care.

Total Rewards

At CivicScience, we offer competitive compensation, robust benefits, and professional development opportunities for our fully remote workforce.

Flexible PTO

Freedom and flexibility to use paid-time off for vacation, holidays, health and wellness

100% Employer-Paid Benefits

Medical, dental, vision, and life insurance with premiums fully paid by the company

Award-winning culture

Employee resource groups, social activities, quarterly team travel, and boundless innovation

Equity & Ownership

Meaningful stock options + 401(k) along with support to plan your financial future

Professional Growth

Training programs, learning platforms, plus meaningful career paths to reach your future goals

Parental Leave

Up to 6 weeks of additional leave for birthing, adoptive, & foster parents to welcome a new child

Charitable Donations

Matching donations for employee-supported, non-profit, 501(c)3 charities

Employee Assistance Programs

Support for you, your family, and household members with a variety of life needs

Remote Workforce

Remote employees in 15 states throughout the US + available office space in Pittsburgh, PA

Our Principles

CivicScientists have different backgrounds, lived experiences, personalities, and interests. Yet we all value these nine leadership principles in our business:

Do the Right Thing

Act Boldly

Study Everything, Constantly

Embrace Differences & Inclusion

Create Exponential Value

Be an Owner

Speak Courageously

Love Problems

Look Forward

Our CivicScientists

We are a fully remote organization of researchers, data scientists, communications professionals, and advertising gurus. We are published authors, photographers, triathletes, and world travelers. We are moms, dads, aunts, uncles, and grandparents. We are volunteers in our communities and champions for work/life balance.

Our Hiring Process

Typically, individuals will participate in the interview process as outlined below. However, there may be slight nuances given the role and/or department involved in the hiring process. Please keep in mind that a decision on an individual’s candidacy can made at any stage during this process:

Initial Screening: Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great opportunity to ask any initial questions you have about the company, benefits, life at CivicScience, and the qualities needed to succeed here.
Interview with Hiring Manager: We’ll connect you with your potential manager, who will conduct a full interview. You’ll have a chance to highlight your knowledge, skills, and experience while learning more about CivicScience and the particular role that interests you.
Next Steps: You may be asked to perform an interview exercise where you can highlight your capabilities. Next, or in parallel, you’ll interview with potential team members.
References and Offer: Our recruiting team will connect with your references to learn more about the impact you can make and the potential you can bring to CivicScience.

We aim to provide an inclusive and equitable experience for everyone interested in working at CivicScience. Our recruiters will keep you informed every step of the way. Have questions? Let your recruiter know. Want to share your experience? Reach out to [email protected]. We value your input and are always working to improve through constructive feedback.

Enterprise Support Engineer

Waltham, MA

Full Time

Engineering

Mid Level

Responsibilities Include:

Comprehensive issue documentation
Complex technical problem mitigation
SLA Adherence
Root Cause Analysis
Escalation as necessary
Issue management through final resolution

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

Previous experience in a technical support environment
Ability to react quickly and effectively in a high pressure, time-sensitive environment
Successful completion of new and ongoing training for necessary products and services
Successful working remotely (telecommuting) with limited supervision
Excellent customer service and communications skills with attention to detail
Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
Linux Server Administration (CentOS)
Database Operations (PostgreSQL)
Windows Server Administration (Windows Server 2008/2012)
Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

Database Support – PostgreSQL/MYSQL, Structured Query Languages
Telephony configuration and troubleshooting experience, including vendor management
Basic scripting knowledge (Awk, Bash, Perl, or similar)
Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
Ability to travel up to 20% per year

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Be part of the team that’s powering the world’s opinions.